Project Details
Client: Omarlink Integrated Services – Department of Petroleum Resources
In collaboration with Omarlink Integrated Services and the Department of Petroleum Resources, DPR (now Nigerian Upstream Petroleum Regulatory Commission, NUPRC), Trigus Solutions has redefined emergency response capabilities with an innovative digital call center implementation for the Search Rescue and Surveillance (SeRAS) programme of the department. This project marks a pivotal milestone in enhancing operational efficiency and safety measures for one of the leading departments of the Federal Ministry of Petroleum Resources
Challenge: Elevating Emergency Response Capabilities
Facing the imperative of bolstering emergency response procedures, the Department of Petroleum Resources sought a comprehensive solution to modernize its operations. Traditional systems proved insufficient for the dynamic challenges inherent in the oil and gas sector.
Solution: Trigus Solutions’ Holistic Approach
Trigus Solutions engineered a cutting-edge digital emergency response call center, seamlessly integrating advanced technologies to fortify the Department of Petroleum Resources’ capabilities.
Network and Communication Infrastructure: Trigus deployed a robust network and communication infrastructure featuring the Unified Threat Management System from Fortinet, ensuring secure and reliable communication channels.
Physical Security Enhancement: The project incorporated state-of-the-art CCTV and access control systems by Hikvision, providing real-time monitoring and safeguarding critical assets.
IP Telephony Integration: Grandstream’s IP Telephony solution was seamlessly integrated, enhancing communication within the organization and facilitating swift responses during emergencies.
GSM Operator Integration: E1 Line leases and integration from major GSM operators were implemented, establishing a comprehensive communication network accessible across various platforms.
Cloud-Based CRM System: Trigus Solutions designed and implemented a purpose-built Microsoft Azure hosted CRM system, tailored to the unique needs of the call center operations. This not only streamlined processes but also ensured scalability and efficiency.
Results: A Revolutionized Emergency Response Framework
This collaborative effort between Trigus Solutions, Omarlink and the Department of Petroleum Resources culminated in a transformative success story:
Enhanced Operational Efficiency: The digital call center facilitated quicker response times and improved coordination during emergency situations.
Robust Security Measures: The integrated security systems provided unparalleled surveillance, safeguarding personnel and assets with cutting-edge technology.
Seamless Communication: IP Telephony integration and GSM operator collaboration ensured a resilient communication network, crucial for emergency response scenarios.
Scalable and Future-Ready: The cloud-based CRM system on Microsoft Azure ensures adaptability to evolving needs, positioning the Department of Petroleum Resources for future growth.
Trigus Solutions takes pride in contributing to the safety and efficiency of the Department of Petroleum Resources, reinforcing its commitment to delivering innovative solutions that make a lasting impact on critical industries. This success story stands as a testament to the power of collaboration and technological advancement in shaping a more secure and responsive future.